Customer Service Representative
Kan Herb Company Kan Herb Company Santa Cruz, CA Santa Cruz, CA Full-time Full-time $18 - $22 an hour $18 - $22 an hour 20 hours ago 20 hours ago 20 hours ago Are you ready to be part of a company that has been a leader in the botanical herbs industry for over 30 years? Kan Herb Company is embracing an exciting new chapter under new leadership, and we're thrilled to invite a dynamic individual like you to join our team as a Customer Service Representative.
Your Role:
As a Customer Service Representative, you will be the cornerstone of our success, efficiently managing phone and web orders from our esteemed customers, which include acupuncturists, distributors, and healthcare professionals.
Responsibilities:
Order Processing:
Skillfully process and invoice orders received via phone, email, and our website, ensuring accuracy and efficiency in every transaction.
Exceptional Service:
Provide top-notch customer service by answering incoming calls with warmth and professionalism, making every interaction a delight for our clients.
Distributor Support:
Enter purchase orders from Kan's distributors promptly and precisely, demonstrating your dedication to excellence.
Transaction Mastery:
Display your expertise in applying the right codes, discounts, and shipping information for seamless and hassle-free transactions.
Credit Card Handling:
Manage customer credit card transactions securely and efficiently while overseeing credit card batches.
Complaint Resolution:
Handle customer complaints and returns with empathy and professionalism, ensuring accurate documentation for optimal customer satisfaction.
Meticulous Record-Keeping:
Take charge of end-of-day tasks, such as providing tracking numbers and maintaining meticulous order records.
Marketing Support:
Assist in assembling marketing materials for our valued customers and prospects, contributing to our continuous growth.
Qualifications:
Professional Etiquette:
Exhibit excellent phone manners, ensuring each interaction leaves a positive impression.
Efficient Multitasking:
Showcase exceptional ability to prioritize tasks in a fast-paced environment, delivering efficient and timely service.
Attention to Detail:
Demonstrate impeccable attention to detail, clarity, and precision, reflecting our commitment to maintaining high standards.
Effective Communication:
Possess outstanding listening, verbal, and written communication skills, allowing you to address customer inquiries and concerns effectively.
Flexibility and Commitment:
Enjoy the stability of a Monday to Friday schedule, 8:
30 am to 5:
00 pm.
Benefits:
Competitive Compensation:
Benefit from a starting salary of $18.
00 per hour.
Financial Security:
Access a 401(k) plan and 401(k) matching, securing your financial future.
Work-Life Balance:
Enjoy paid time off to recharge and maintain a healthy work-life balance.
Join Our Innovative Health Industry Team:
If you're seeking a fulfilling role in the natural healthcare industry and want to be part of a company dedicated to making a positive impact, this is the perfect opportunity for you! Become a Customer Service Representative with Kan Herb Company and contribute to the growth of a company that empowers health professionals with premium botanical herbs.
Job Type:
Full-time Pay:
$18.
00 - $22.
00 per hour
Benefits:
401(k) Paid time off Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Santa Cruz, CA 95060:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Your Role:
As a Customer Service Representative, you will be the cornerstone of our success, efficiently managing phone and web orders from our esteemed customers, which include acupuncturists, distributors, and healthcare professionals.
Responsibilities:
Order Processing:
Skillfully process and invoice orders received via phone, email, and our website, ensuring accuracy and efficiency in every transaction.
Exceptional Service:
Provide top-notch customer service by answering incoming calls with warmth and professionalism, making every interaction a delight for our clients.
Distributor Support:
Enter purchase orders from Kan's distributors promptly and precisely, demonstrating your dedication to excellence.
Transaction Mastery:
Display your expertise in applying the right codes, discounts, and shipping information for seamless and hassle-free transactions.
Credit Card Handling:
Manage customer credit card transactions securely and efficiently while overseeing credit card batches.
Complaint Resolution:
Handle customer complaints and returns with empathy and professionalism, ensuring accurate documentation for optimal customer satisfaction.
Meticulous Record-Keeping:
Take charge of end-of-day tasks, such as providing tracking numbers and maintaining meticulous order records.
Marketing Support:
Assist in assembling marketing materials for our valued customers and prospects, contributing to our continuous growth.
Qualifications:
Professional Etiquette:
Exhibit excellent phone manners, ensuring each interaction leaves a positive impression.
Efficient Multitasking:
Showcase exceptional ability to prioritize tasks in a fast-paced environment, delivering efficient and timely service.
Attention to Detail:
Demonstrate impeccable attention to detail, clarity, and precision, reflecting our commitment to maintaining high standards.
Effective Communication:
Possess outstanding listening, verbal, and written communication skills, allowing you to address customer inquiries and concerns effectively.
Flexibility and Commitment:
Enjoy the stability of a Monday to Friday schedule, 8:
30 am to 5:
00 pm.
Benefits:
Competitive Compensation:
Benefit from a starting salary of $18.
00 per hour.
Financial Security:
Access a 401(k) plan and 401(k) matching, securing your financial future.
Work-Life Balance:
Enjoy paid time off to recharge and maintain a healthy work-life balance.
Join Our Innovative Health Industry Team:
If you're seeking a fulfilling role in the natural healthcare industry and want to be part of a company dedicated to making a positive impact, this is the perfect opportunity for you! Become a Customer Service Representative with Kan Herb Company and contribute to the growth of a company that empowers health professionals with premium botanical herbs.
Job Type:
Full-time Pay:
$18.
00 - $22.
00 per hour
Benefits:
401(k) Paid time off Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Santa Cruz, CA 95060:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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