Lead Acupuncture MA/Integrated Chinese Medicine Care Coordinator
Santa Cruz, CA Santa Cruz, CA Full-time Full-time $27 - $32 an hour $27 - $32 an hour 6 days ago 6 days ago 6 days ago Santa Cruz Community Health (SCCH) began as a women's health collective in 1974 with the mission to improve the health of our patients and the community and advocate the feminist goals of social, political, and economic equality.
Now, more than 45 years later, we serve that same mission as a nonprofit Federally Qualified Health Center operating three separate sites:
the Santa Cruz Women's Health Center in downtown Santa Cruz serving women and children; the Live Oak Health Center, serving everyone; and the Santa Cruz Mountain Health Center providing easier access to care for our patients in the San Lorenzo Valley.
In December 2022, the East Cliff Family Health Center changed locations in Live Oak and moved into a brand-new space offering an integrated, state-of-the-art health and housing campus.
SCCH will continue to provide medical, behavioral health, and specialty care with a focus on pediatrics.
The campus addresses a triple goal of increasing access to healthcare, growing affordable housing, and creating economic opportunity.
Partners in the project are Santa Cruz Community Health, Dientes Community Dental Care, and MidPen Housing.
SCCH has a diverse patient population and an engaging and friendly work environment.
Our caring and committed staff works as a team to fulfill our mission so that all of our patients have access to comprehensive, quality health care.
SCCH has offered Acupuncture and Chinese Medicine services to the SCCH patients since 2003.
In 2022, SCCH developed the Integrated Chinese Medicine Department and all staff members and providers participate in offering Acupuncture and Chinese Medicine to support our patients.
POSITION
Summary:
SCCH's Lead Acupuncture Medical Assistant (AMA)/ Integrated Chinese Medicine Care Coordinator (ICMCC) works with the Integrated Chinese Medicine (ICM) Team in a variety of ways.
The Lead AMA/ICMCC is responsible for managing, supervising, and training the AMAs and ICMCCs.
The AMAs and ICMCCs report directly to the Lead AMA/ICMCC.
The Lead AMA/ICMCC works closely with the Director of the Integrated Chinese Medicine Dept, and together they manage the AMAs and ICMCCs.
The Lead AMA/ICMCC assists all patients in need of Acupuncture and Chinese Medicine Services by acting as a patient and program advocate and navigator.
The Lead AMA/ICMCC not only works at point of care with the SCCH patients and acupuncturists but is also fully trained in performing the administrative tasks that the ICMCCs are responsible for.
The Lead AMA/ICMCC also assists in developing ICM workflows.
Further, the Lead AMA/ICMCC addresses barriers to Acupuncture and Chinese Medicine services by working as a strong and flexible member of a health care team.
The Lead AMA/ICMCC is expected to demonstrate exceptional leadership skills, team building skills, communication skills, critical thinking, patient and provider relations, organizational skills, and time management skills.
Reports to:
Director of ICM Dept Classification:
Full-time, Hourly, Non-exempt Location:
Live Oak Health Center & Women's Health Center Hours:
Flexible/Varies/Evening hours CORE JOB RESPONSIBILITITES:
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Job Expertise Supervises and Trains Integrated Chinese Medicine Care Coordinators (ICMCC) Supervises and Trains Acupuncture Medical Assistants (AMA) Cross Trains ICMCCs and AMAs Evaluates the ICMCCs and AMAs Manages ICMCCs and AMAs work schedules Orders supplies for ICM Dept, as needed Works regular shifts as AMA at both sites Sets up ICM Treatment rooms at the beginning of each shift Cleans up the ICM Treatment rooms at the end of each shift Vitalizes and Rooms ICM patients Disinfects Treatment Rooms at the end of each appointment Disinfects Furniture in Community Acupuncture Setting, as needed Disinfects Plastic Cups and other Acupuncturists' Equipment/Tools, as needed Stocks Acupuncture Treatment Rooms, as needed Advocates for ICM patients Scans Acupuncture Chart Notes into Patients' eCW Charts, as needed Fills in as ICMCC and AMA at both sites, as needed Performs all clinical duties expected of an Acupuncture Medical Assistant at SCCH Performs all administrative duties expected of an Integrated Chinese Medicine Care Coordinator at SCCH Manages the Acupuncturists' Patient Schedules Manages the Acupuncturists' Waitlists Confirms Patient Appointments for Acupuncturists Fills Open Appointment Slots for Acupuncture Patients, as needed Reschedules Appointments for Acupuncture Patients, as needed Manages the ICM CCAH Authorizations for Additional Acupuncture Treatments Processes the ICM CCAH Authorizations for Additional Acupuncture Treatments Supports the Development of the ICM Administrative Workflows and Procedures Supports the ICM department planning and implementation of services Acts as a patient liaison with SCCH Acupuncturists, clinic staff, admin staff and community contacts Demonstrates ability to effectively use clinic's Electronic Health Records system (EHR) Participates in appropriate staff meetings and agency activities Works closely with Director of ICM Dept and reports directly to ICM Director Customer Service Provides patient-centered customer service at all times Demonstrates the ability to anticipate patients' needs and deliver services and respond to patients in a timely, accurate, courteous, respectful, and friendly manner Demonstrates ownership, initiative, attention to detail, and follow through Approaches problem-solving by focusing on patients first Communication Skills Oral and written communication is clear, concise, accurate, positive, and respectful Response to oral and written questions, instructions, and information in communication with patients and colleagues is timely and appropriate, including regularly checking work-related emails and Teams messages Teamwork/Interpersonal Skills Collaborates and communicates effectively with other staff members and department heads Dealings with others are characterized by fairness, courtesy, diplomacy, honesty, firmness, empathy and confidence Effective in offering support and assistance to others, in obtaining information from others, and in supplying information to others Is approachable and open to suggestions Demonstrates a positive attitude, flexibility and the ability to develop effective relationships by helping others accomplish tasks and using collaboration and conflict resolution skills Judgment/Problem Solving Uses critical thinking and common sense to analyze situations, make timely and valid decisions, and take appropriate actions Demonstrates good judgment in making decisions Reliability Completes all assigned duties in an accurate, timely and efficient manner Maintains consistent attendance and reliability Follows instructions and appropriate procedures Maintains patient confidentiality as required by HIPAA COMPETENCIES:
GENERAL JOB PERFORMANCE STANDARDS:
KNOWLEDGE OF WORK- Posses and utilizes knowledge of the job which is essen tial to perform the specif ic func tions and related work.
QUANTITY OF WORK - Accomplishes an appropriate volume of satisfactory work under normal conditions.
Ability to produce results.
QUALITY OF WORK - Consistently demonstrates accuracy, thoroughness, neatness and d ependability to produce work within acceptable stan dards.
TIMELINESS - Completes assignments on or ahead of schedule.
ABILITY TO LEARN NEW DU TIES - Interprets, learns and re sponds to instructions for new situa tions, procedures or methods.
JUDGMENT AND COMMON SENSE - Decisions/actions are sound, including safety awareness.
COOPERATION - Willing to work with others toward common goals.
COMMUNICATIONS - Demonstrates relevance and clarity of written and oral expression.
Effectiveness in exchanging ideas and information.
INITIATIVE- Ability to originate, develop or create new ideas or take steps to get things done.
PROBLEM SOLVING - Identifies and evaluates alternate solutions and selection of the most appropriate c ourse of action.
ATTENDANCE AND PUNCTUALITY - Shows daily ability to be at work at scheduled time, including being prepared to work on time after breaks, meal periods, and other authorized absences from work.
Qualifications:
MINIMUM
Qualifications:
Bilingual conversant/fluent in English and Spanish Required Ability to work cooperatively with other staff and to carry out the stated mission of Santa Cruz Community Health Commitment to assisting SCCH Acupuncturists and patients PREFERRED
Qualifications:
Experience in supervising, evaluating, and training employees Knowledge of Acupuncture and Chinese Medicine Active Basic Life Support (BLS/CPR) training certification preferred WORK CONDITIONS:
Working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Variations in conditions may occur under certain circumstances.
SALARY AND
Benefits:
This is a full-time, hourly, non-exempt position with a pay range of $27.
00-$32.
00 per hour, DOE.
Competitive compensation and benefits package are available to staff working at least 20 hours per week.
Paid time off and paid holidays accrue from date of hire.
Employer subsidized group health, dental, vision and life insurance plans the first of the month after 30 days of employment.
Automatic 2% enrollment in an Employer sponsored 401K plan with a 2% retirement match.
APPLICATION PROCESS:
To apply, download our employment application on our Careers page.
Submit application and current resume with letter of interest Human Resources.
No phone inquiries, please.
SANTA CRUZ COMMUNITY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER (W/M/V/D) Job Type:
Full-time Pay:
$27.
00 - $32.
00 per hour
Benefits:
401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Opportunities for advancement Paid time off Paid training Pet insurance Professional development assistance Referral program Vision insurance Schedule:
8 hour shift Day shift Evening shift Monday to Friday Work setting:
Clinic In-person Office Outpatient Ability to commute/relocate:
Santa Cruz, CA 95062:
Reliably commute or planning to relocate before starting work (Required)
Experience:
healthcare:
1 year (Preferred) Chinese medicine:
1 year (Preferred) Language:
Spanish (Required) Work Location:
In person Supervises and Trains Integrated Chinese Medicine Care Coordinators (ICMCC) Supervises and Trains Acupuncture Medical Assistants (AMA) Cross Trains ICMCCs and AMAs Evaluates the ICMCCs and AMAs Manages ICMCCs and AMAs work schedules Orders supplies for ICM Dept, as needed Works regular shifts as AMA at both sites Sets up ICM Treatment rooms at the beginning of each shift Cleans up the ICM Treatment rooms at the end of each shift Vitalizes and Rooms ICM patients Disinfects Treatment Rooms at the end of each appointment Disinfects Furniture in Community Acupuncture Setting, as needed Disinfects Plastic Cups and other Acupuncturists' Equipment/Tools, as needed Stocks Acupuncture Treatment Rooms, as needed Advocates for ICM patients Scans Acupuncture Chart Notes into Patients' eCW Charts, as needed Fills in as ICMCC and AMA at both sites, as needed Performs all clinical duties expected of an Acupuncture Medical Assistant at SCCH Performs all administrative duties expected of an Integrated Chinese Medicine Care Coordinator at SCCH Manages the Acupuncturists' Patient Schedules Manages the Acupuncturists' Waitlists Confirms Patient Appointments for Acupuncturists Fills Open Appointment Slots for Acupuncture Patients, as needed Reschedules Appointments for Acupuncture Patients, as needed Manages the ICM CCAH Authorizations for Additional Acupuncture Treatments Processes the ICM CCAH Authorizations for Additional Acupuncture Treatments Supports the Development of the ICM Administrative Workflows and Procedures Supports the ICM department planning and implementation of services Acts as a patient liaison with SCCH Acupuncturists, clinic staff, admin staff and community contacts Demonstrates ability to effectively use clinic's Electronic Health Records system (EHR) Participates in appropriate staff meetings and agency activities Works closely with Director of ICM Dept and reports directly to ICM Director Provides patient-centered customer service at all times Demonstrates the ability to anticipate patients' needs and deliver services and respond to patients in a timely, accurate, courteous, respectful, and friendly manner Demonstrates ownership, initiative, attention to detail, and follow through Approaches problem-solving by focusing on patients first Oral and written communication is clear, concise, accurate, positive, and respectful Response to oral and written questions, instructions, and information in communication with patients and colleagues is timely and appropriate, including regularly checking work-related emails and Teams messages Collaborates and communicates effectively with other staff members and department heads Dealings with others are characterized by fairness, courtesy, diplomacy, honesty, firmness, empathy and confidence Effective in offering support and assistance to others, in obtaining information from others, and in supplying information to others Is approachable and open to suggestions Demonstrates a positive attitude, flexibility and the ability to develop effective relationships by helping others accomplish tasks and using collaboration and conflict resolution skills Uses critical thinking and common sense to analyze situations, make timely and valid decisions, and take appropriate actions Demonstrates good judgment in making decisions Completes all assigned duties in an accurate, timely and efficient manner Maintains consistent attendance and reliability Follows instructions and appropriate procedures Maintains patient confidentiality as required by HIPAA Bilingual conversant/fluent in English and Spanish Required Ability to work cooperatively with other staff and to carry out the stated mission of Santa Cruz Community Health Commitment to assisting SCCH Acupuncturists and patients Experience in supervising, evaluating, and training employees Knowledge of Acupuncture and Chinese Medicine Active Basic Life Support (BLS/CPR) training certification preferred 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Opportunities for advancement Paid time off Paid training Pet insurance Professional development assistance Referral program Vision insurance 8 hour shift Day shift Evening shift Monday to Friday Clinic In-person Office Outpatient Santa Cruz, CA 95062:
Reliably commute or planning to relocate before starting work (Required) healthcare:
1 year (Preferred) Chinese medicine:
1 year (Preferred) Spanish (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
Now, more than 45 years later, we serve that same mission as a nonprofit Federally Qualified Health Center operating three separate sites:
the Santa Cruz Women's Health Center in downtown Santa Cruz serving women and children; the Live Oak Health Center, serving everyone; and the Santa Cruz Mountain Health Center providing easier access to care for our patients in the San Lorenzo Valley.
In December 2022, the East Cliff Family Health Center changed locations in Live Oak and moved into a brand-new space offering an integrated, state-of-the-art health and housing campus.
SCCH will continue to provide medical, behavioral health, and specialty care with a focus on pediatrics.
The campus addresses a triple goal of increasing access to healthcare, growing affordable housing, and creating economic opportunity.
Partners in the project are Santa Cruz Community Health, Dientes Community Dental Care, and MidPen Housing.
SCCH has a diverse patient population and an engaging and friendly work environment.
Our caring and committed staff works as a team to fulfill our mission so that all of our patients have access to comprehensive, quality health care.
SCCH has offered Acupuncture and Chinese Medicine services to the SCCH patients since 2003.
In 2022, SCCH developed the Integrated Chinese Medicine Department and all staff members and providers participate in offering Acupuncture and Chinese Medicine to support our patients.
POSITION
Summary:
SCCH's Lead Acupuncture Medical Assistant (AMA)/ Integrated Chinese Medicine Care Coordinator (ICMCC) works with the Integrated Chinese Medicine (ICM) Team in a variety of ways.
The Lead AMA/ICMCC is responsible for managing, supervising, and training the AMAs and ICMCCs.
The AMAs and ICMCCs report directly to the Lead AMA/ICMCC.
The Lead AMA/ICMCC works closely with the Director of the Integrated Chinese Medicine Dept, and together they manage the AMAs and ICMCCs.
The Lead AMA/ICMCC assists all patients in need of Acupuncture and Chinese Medicine Services by acting as a patient and program advocate and navigator.
The Lead AMA/ICMCC not only works at point of care with the SCCH patients and acupuncturists but is also fully trained in performing the administrative tasks that the ICMCCs are responsible for.
The Lead AMA/ICMCC also assists in developing ICM workflows.
Further, the Lead AMA/ICMCC addresses barriers to Acupuncture and Chinese Medicine services by working as a strong and flexible member of a health care team.
The Lead AMA/ICMCC is expected to demonstrate exceptional leadership skills, team building skills, communication skills, critical thinking, patient and provider relations, organizational skills, and time management skills.
Reports to:
Director of ICM Dept Classification:
Full-time, Hourly, Non-exempt Location:
Live Oak Health Center & Women's Health Center Hours:
Flexible/Varies/Evening hours CORE JOB RESPONSIBILITITES:
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Job Expertise Supervises and Trains Integrated Chinese Medicine Care Coordinators (ICMCC) Supervises and Trains Acupuncture Medical Assistants (AMA) Cross Trains ICMCCs and AMAs Evaluates the ICMCCs and AMAs Manages ICMCCs and AMAs work schedules Orders supplies for ICM Dept, as needed Works regular shifts as AMA at both sites Sets up ICM Treatment rooms at the beginning of each shift Cleans up the ICM Treatment rooms at the end of each shift Vitalizes and Rooms ICM patients Disinfects Treatment Rooms at the end of each appointment Disinfects Furniture in Community Acupuncture Setting, as needed Disinfects Plastic Cups and other Acupuncturists' Equipment/Tools, as needed Stocks Acupuncture Treatment Rooms, as needed Advocates for ICM patients Scans Acupuncture Chart Notes into Patients' eCW Charts, as needed Fills in as ICMCC and AMA at both sites, as needed Performs all clinical duties expected of an Acupuncture Medical Assistant at SCCH Performs all administrative duties expected of an Integrated Chinese Medicine Care Coordinator at SCCH Manages the Acupuncturists' Patient Schedules Manages the Acupuncturists' Waitlists Confirms Patient Appointments for Acupuncturists Fills Open Appointment Slots for Acupuncture Patients, as needed Reschedules Appointments for Acupuncture Patients, as needed Manages the ICM CCAH Authorizations for Additional Acupuncture Treatments Processes the ICM CCAH Authorizations for Additional Acupuncture Treatments Supports the Development of the ICM Administrative Workflows and Procedures Supports the ICM department planning and implementation of services Acts as a patient liaison with SCCH Acupuncturists, clinic staff, admin staff and community contacts Demonstrates ability to effectively use clinic's Electronic Health Records system (EHR) Participates in appropriate staff meetings and agency activities Works closely with Director of ICM Dept and reports directly to ICM Director Customer Service Provides patient-centered customer service at all times Demonstrates the ability to anticipate patients' needs and deliver services and respond to patients in a timely, accurate, courteous, respectful, and friendly manner Demonstrates ownership, initiative, attention to detail, and follow through Approaches problem-solving by focusing on patients first Communication Skills Oral and written communication is clear, concise, accurate, positive, and respectful Response to oral and written questions, instructions, and information in communication with patients and colleagues is timely and appropriate, including regularly checking work-related emails and Teams messages Teamwork/Interpersonal Skills Collaborates and communicates effectively with other staff members and department heads Dealings with others are characterized by fairness, courtesy, diplomacy, honesty, firmness, empathy and confidence Effective in offering support and assistance to others, in obtaining information from others, and in supplying information to others Is approachable and open to suggestions Demonstrates a positive attitude, flexibility and the ability to develop effective relationships by helping others accomplish tasks and using collaboration and conflict resolution skills Judgment/Problem Solving Uses critical thinking and common sense to analyze situations, make timely and valid decisions, and take appropriate actions Demonstrates good judgment in making decisions Reliability Completes all assigned duties in an accurate, timely and efficient manner Maintains consistent attendance and reliability Follows instructions and appropriate procedures Maintains patient confidentiality as required by HIPAA COMPETENCIES:
GENERAL JOB PERFORMANCE STANDARDS:
KNOWLEDGE OF WORK- Posses and utilizes knowledge of the job which is essen tial to perform the specif ic func tions and related work.
QUANTITY OF WORK - Accomplishes an appropriate volume of satisfactory work under normal conditions.
Ability to produce results.
QUALITY OF WORK - Consistently demonstrates accuracy, thoroughness, neatness and d ependability to produce work within acceptable stan dards.
TIMELINESS - Completes assignments on or ahead of schedule.
ABILITY TO LEARN NEW DU TIES - Interprets, learns and re sponds to instructions for new situa tions, procedures or methods.
JUDGMENT AND COMMON SENSE - Decisions/actions are sound, including safety awareness.
COOPERATION - Willing to work with others toward common goals.
COMMUNICATIONS - Demonstrates relevance and clarity of written and oral expression.
Effectiveness in exchanging ideas and information.
INITIATIVE- Ability to originate, develop or create new ideas or take steps to get things done.
PROBLEM SOLVING - Identifies and evaluates alternate solutions and selection of the most appropriate c ourse of action.
ATTENDANCE AND PUNCTUALITY - Shows daily ability to be at work at scheduled time, including being prepared to work on time after breaks, meal periods, and other authorized absences from work.
Qualifications:
MINIMUM
Qualifications:
Bilingual conversant/fluent in English and Spanish Required Ability to work cooperatively with other staff and to carry out the stated mission of Santa Cruz Community Health Commitment to assisting SCCH Acupuncturists and patients PREFERRED
Qualifications:
Experience in supervising, evaluating, and training employees Knowledge of Acupuncture and Chinese Medicine Active Basic Life Support (BLS/CPR) training certification preferred WORK CONDITIONS:
Working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Variations in conditions may occur under certain circumstances.
SALARY AND
Benefits:
This is a full-time, hourly, non-exempt position with a pay range of $27.
00-$32.
00 per hour, DOE.
Competitive compensation and benefits package are available to staff working at least 20 hours per week.
Paid time off and paid holidays accrue from date of hire.
Employer subsidized group health, dental, vision and life insurance plans the first of the month after 30 days of employment.
Automatic 2% enrollment in an Employer sponsored 401K plan with a 2% retirement match.
APPLICATION PROCESS:
To apply, download our employment application on our Careers page.
Submit application and current resume with letter of interest Human Resources.
No phone inquiries, please.
SANTA CRUZ COMMUNITY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER (W/M/V/D) Job Type:
Full-time Pay:
$27.
00 - $32.
00 per hour
Benefits:
401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Opportunities for advancement Paid time off Paid training Pet insurance Professional development assistance Referral program Vision insurance Schedule:
8 hour shift Day shift Evening shift Monday to Friday Work setting:
Clinic In-person Office Outpatient Ability to commute/relocate:
Santa Cruz, CA 95062:
Reliably commute or planning to relocate before starting work (Required)
Experience:
healthcare:
1 year (Preferred) Chinese medicine:
1 year (Preferred) Language:
Spanish (Required) Work Location:
In person Supervises and Trains Integrated Chinese Medicine Care Coordinators (ICMCC) Supervises and Trains Acupuncture Medical Assistants (AMA) Cross Trains ICMCCs and AMAs Evaluates the ICMCCs and AMAs Manages ICMCCs and AMAs work schedules Orders supplies for ICM Dept, as needed Works regular shifts as AMA at both sites Sets up ICM Treatment rooms at the beginning of each shift Cleans up the ICM Treatment rooms at the end of each shift Vitalizes and Rooms ICM patients Disinfects Treatment Rooms at the end of each appointment Disinfects Furniture in Community Acupuncture Setting, as needed Disinfects Plastic Cups and other Acupuncturists' Equipment/Tools, as needed Stocks Acupuncture Treatment Rooms, as needed Advocates for ICM patients Scans Acupuncture Chart Notes into Patients' eCW Charts, as needed Fills in as ICMCC and AMA at both sites, as needed Performs all clinical duties expected of an Acupuncture Medical Assistant at SCCH Performs all administrative duties expected of an Integrated Chinese Medicine Care Coordinator at SCCH Manages the Acupuncturists' Patient Schedules Manages the Acupuncturists' Waitlists Confirms Patient Appointments for Acupuncturists Fills Open Appointment Slots for Acupuncture Patients, as needed Reschedules Appointments for Acupuncture Patients, as needed Manages the ICM CCAH Authorizations for Additional Acupuncture Treatments Processes the ICM CCAH Authorizations for Additional Acupuncture Treatments Supports the Development of the ICM Administrative Workflows and Procedures Supports the ICM department planning and implementation of services Acts as a patient liaison with SCCH Acupuncturists, clinic staff, admin staff and community contacts Demonstrates ability to effectively use clinic's Electronic Health Records system (EHR) Participates in appropriate staff meetings and agency activities Works closely with Director of ICM Dept and reports directly to ICM Director Provides patient-centered customer service at all times Demonstrates the ability to anticipate patients' needs and deliver services and respond to patients in a timely, accurate, courteous, respectful, and friendly manner Demonstrates ownership, initiative, attention to detail, and follow through Approaches problem-solving by focusing on patients first Oral and written communication is clear, concise, accurate, positive, and respectful Response to oral and written questions, instructions, and information in communication with patients and colleagues is timely and appropriate, including regularly checking work-related emails and Teams messages Collaborates and communicates effectively with other staff members and department heads Dealings with others are characterized by fairness, courtesy, diplomacy, honesty, firmness, empathy and confidence Effective in offering support and assistance to others, in obtaining information from others, and in supplying information to others Is approachable and open to suggestions Demonstrates a positive attitude, flexibility and the ability to develop effective relationships by helping others accomplish tasks and using collaboration and conflict resolution skills Uses critical thinking and common sense to analyze situations, make timely and valid decisions, and take appropriate actions Demonstrates good judgment in making decisions Completes all assigned duties in an accurate, timely and efficient manner Maintains consistent attendance and reliability Follows instructions and appropriate procedures Maintains patient confidentiality as required by HIPAA Bilingual conversant/fluent in English and Spanish Required Ability to work cooperatively with other staff and to carry out the stated mission of Santa Cruz Community Health Commitment to assisting SCCH Acupuncturists and patients Experience in supervising, evaluating, and training employees Knowledge of Acupuncture and Chinese Medicine Active Basic Life Support (BLS/CPR) training certification preferred 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Opportunities for advancement Paid time off Paid training Pet insurance Professional development assistance Referral program Vision insurance 8 hour shift Day shift Evening shift Monday to Friday Clinic In-person Office Outpatient Santa Cruz, CA 95062:
Reliably commute or planning to relocate before starting work (Required) healthcare:
1 year (Preferred) Chinese medicine:
1 year (Preferred) Spanish (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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